Refund policy

    We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    General rules are below for returns. 

    • Returns accepted for 21 days
    • Free return shipping
    • No restocking fee
    • No final sale items

    To start a return, you can contact us at md@fallnsoulja.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at md@fallnsoulja.com

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Take pictures with the time and date to verify a timeline and information to support your return of item is greatly appreciated. 

     

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards. 

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. But don’t forget to contact us 1st to begin the process.

     

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

     

    In all essence we want to look after you, so please help in return (pun intended) with everything we need to get the process executed smoothly as possible.

    Thank you for your service & commitment.